ATR TOURISTIK - FURTHER WAYS TO CONTACT

1 info@atrtouristik.com
2 Skype: atrtouristik
3 Chat System

WORKING HOURS

Monday - Friday 09:30 - 18:30
Saturday - Sunday: 09:30 - 15:30

Read our F.A.Q. below to get informed!




FREQUENTLY ASKED QUESTIONS - PLANE

Oxygen tubing, PETC, AVIH, stretcher, carry-on, extra seat, handicapped and other special discounts are not supported.

Show location; Cost center view (calendar service); PNR creation; Create a domestic ticket (overseas participant) and a foreign ticket; Cancel Return (during the integration phase); Change (during the integration phase); Splitting [during the integration phase (baby ticket can not be splitted)]; PNR imaging; E ticket imaging; CIP exit seat sale (during the integration phase); Fee notes (at the time of integration); Wheelchair (WCHR); Dining Choice and seat reservation

Children who have reached the age of 2 years at the start of the journey and do not exceed the age of 12 years will be given a seat if they are accompanied by their parents. The applicable price is calculated on the basis of the distance travelled. For outward and return flight bookings: children who have made use of the child discount on the date of departure and who have completed their 12th year of age on the return flight do not have to pay a supplement.

0-2 year old passengers do not occupy a seat. One parent can accompany one baby at most. The age of the companion other than the parent must be over 18 years. Baby passengers are not permitted on TC flights within the first 48 hours after birth. Babies aged 2-7 days are not impeded from flying; they will be admitted to the flight with a medical certificate. A flight attendant is not provided in this case. Baby passengers between the ages of 8 days and 2 years may only travel with the parent/authorised person. If an adult has more than one baby, one must be carried on the lap and the other must request a child seat against payment of a child fee. The number of baby passengers to be admitted to the flight is determined by the number of baby safety belts, baby life jackets and additional oxygen masks in the cabin. If the passenger who was a baby at the beginning of the journey has reached the infant age limit during his or her journey, the ticket will be issued from the beginning as a return flight for children with a seat assignment. Due to the technical characteristics of the business cabin of Type 77a aircraft, infants are not carried.

Babies who have not completed day 7 after their birth are not allowed on the flight, even if they are accompanied by their parents. They can only travel with their parents or the legally entitled person from day 8 onwards. Babies between 8 days and 2 years of age are subject to a baby fee. Children from 2 - 7 years of age are not allowed to travel alone, but only in the company or under the supervision of the stewardess, for which a fee of an OW child fare will be charged. Children from 7 - 12 years of age may travel alone with the written permission of their parents or the legally entitled person, provided that the entire flight is a fixed booking and the written permission of the parents has been obtained. An OW children's fee will be charged if a child is entitled to care.

For severely disabled passengers applicable classes

WCHR (RAMP) Up to the airplane for long-haul passengers, who can climb the stairs up and down. WCHS (Steps) For passengers who can not step up and down the stairs, but can walk in the cabin. WCHC (cabin) For passengers with reduced mobility who can not walk. WCOB (On Board) For passengers with reduced mobility

The passenger declaration is essential for the duration of the pregnancy. No reports are requested from pregnant passengers who have not completed 28 weeks (7 months). The passenger should be asked how many weeks she is pregnant and how many babies are expected. Pregnant passengers may travel by air from the 28th to the 36th week of pregnancy on presentation of a medical report confirming that the pregnant woman is fit to fly. From the 36th week of pregnancy onwards, the flight is not permitted, even on presentation of a medical report. Passengers who are pregnant with two or more babies in the 28th - 32nd week of pregnancy: travel by air is permitted on presentation of a medical report confirming that the pregnant woman is medically fit to fly. From the 32nd week of pregnancy onwards, travel by air is not permitted, even if a medical report is presented. The date of the medical report must not be older than 7 days. If suspicion arises before the flight, a report can be requested from the pregnant passenger. If the report cannot be declared, the passenger's flight may not be permitted.

Passengers who make statements or request specific enquiries about their condition in relation to any type of cardiovascular, thoracic or brain disease they have undergone or as a result of operations related to it. Passengers with respiratory arrest due to asthma, other acute lung diseases and heart disease, infants under 7 days of age. Cancer patients undergoing therapy and treatment who have suffered a stroke and who have had a stroke in the last 8 weeks due to a heart attack or cerebral hemorrhage / cerebral haemorrhage. The above-mentioned passengers will be admitted to the flight with a medical certificate stating that "travelling by plane is not a problem". Our partnership reserves the right to request a report from the passenger if there is any doubt about the passenger's state of health. Passengers with an infectious disease who have survived their period of infection: in addition to the doctor's report, the sentence "There is no risk of the disease being transmitted to other passengers" should be included.

The flight will not be permitted to: Passengers who are dependent on the use of electrical or pneumatic devices during the flight; passengers who had an asthma attack before the aircraft doors closed; newborns within the first 48 hours and passengers with infectious diseases if they are in the transmission period.




FREQUENTLY ASKED QUESTIONS - HOTEL -

BB (Bed and Breakfast): bed and breakfast; HB (half board): half board; FB (full board): full board; RO (rooms only): Room only; Companies: Breakfast: breakfast; SGL (single room): single room; DBL (Double Room): Large Double Room; Twin Room: Two single beds; Triple Room: Room with three single beds; Family 2 Bed Room (Connected Room): Two-Bedroom Family Room; Quadruple Room: Four single beds

The date on which the amount is collected is indicated on the invoice.

The system has debited the money, although no reservation has been made.

When will the reservation request be confirmed?

Depending on the availability of the hotel, the reception desk will assist you with check-in. However, there is no guarantee.

It is a room that generally has no windows and is occupied in the basement. Requests such as "a nice room with a view" and "a nice room" are not provided for when booking an economy room.

If the price difference is paid, this is possible.

It depends on the availability of the hotel and the helpfulness of the reception. Otherwise, check-in is possible at 2 pm.

It depends on the availability of the hotel and the helpfulness of the receptionist. Otherwise the check-out time is 12 am.

s it possible to cancel for free if the booking is not correct?

If the option time has expired, a free cancellation is not possible.

It may take 2 or 3 hours for the reservation to be confirmed by the hotel. If the arrival is to take place at a later time, it may take even longer.

Yes. It must be stated that the person lives in Turkey by selecting the nationality as turkish.

This is not possible, you have the option to file a written complaint with the evidence.

How much is my commission?




FREQUENTLY ASKED QUESTIONS - FOR RENT CAR

Rental cars can only be used within the borders of Turkey.

The brand of the rented vehicle is unfortunately not selectable, only the vehicle group can be selected, but ATR tries to consider the brand group.

Snow chains are included in the rental price, but child seat and other extras are charged separately and are not included in the rental price. Prices for these items can be found in our system.

The rental car may only be driven by the persons specified in the reservation. You can specify more than one driver in the system. You can specify the 1st and 2nd driver in the system when making the reservation. If you need more than 2 driver, please inform us by sending e-mail to info@atrtoursitik.com. After you have received written confirmation from us, the persons can drive the rented vehicle.

The driver who rents the vehicle must have a valid Class 3 / Class B driving licence at least 2 years old. The driving licence must be presented to the authorised persons together with the passport or identity card. The age limit for rental varies according to the vehicle group. Usually this limit is between 21 to 25 years for the Eco group and Mid group vehicles and 26 to 30 years for the Full group and Luxury group vehicles. If reservations are made in any case, our employees should be informed about the age limit, as each Rent a Car Company has a different age limit. Furthermore, the information in the accompanying VOUCHER document should be read and applied in full.

The rented vehicle is handed over with an empty tank and taken back in the same way. If the vehicle is returned with excess fuel, there will be no refund.

If the customer wants to receive the vehicle, the following documents must be presented: voucher, passport, driving license, cash deposit between € 200 and € 600. It is mandatory to have a credit card for the groups XL and Luxury Car. In addition, driver's licenses and passport copies must be presented during vehicle delivery

The days of deposit extension are paid for the traffic fines that may arise after the delivery of the vehicle, and the damage is handled when necessary. The deposit will be refunded in full if any of these conditions are not met.

It is important to ensure that old damages that the vehicle has at the time of takeover must be stated in the rental agreement. What should be done if a traffic fine is imposed or radar costs have been incurred?In such cases, the fine must be paid immediately and the receipt must be shown to the car rental company; a photocopy of this should be kept. Unpaid fines must be reported to ATR Touristik.

The insurance covers all damage to the rental car

Credit cards are not required for rental payments. Full and luxury vehicle deposit payments are made by credit card only.

The rental vehicle must be paid in full upon reservation.

If the vehicle is delivered on the date specified in the contract and 2 hours later than the agreed time, the 1-day rental fee must be paid as an extra.

Advantageous special prices of our company can be used. These promotional prices are limited to stocks.

First of all, all information should be entered completely and correctly into the system. If the reservation request is accepted, the reservation confirmation will be sent to the e-mail address of our clients. When the rental price is fully paid, the voucher will be forwarded. If our customers do not have their own e-mail addresses, it is possible to use the e-mail addresses of their relatives. If this is also not possible, support can be requested from the nearest A.T.R. branch.

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